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New Contributor
Posts: 7
Registered: ‎02-28-2014
My Device: bold 9900
My Carrier: vodafone

bold 9900 freezes while restarting at almost 75%

my bold 9900 freezes while restarting at the blackberry logo and the loading bar at almost 75%

i tried to reload the software several times but yet it didn't work

it keeps loading till 75% and freezes 

Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bold 9900 freezes while restarting at almost 75%

Try starting up in Safe Mode, and see if you are successful.

***********
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877



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New Contributor
Posts: 7
Registered: ‎02-28-2014
My Device: bold 9900
My Carrier: vodafone

Re: bold 9900 freezes while restarting at almost 75%

it don\t get to the safe mode message

it freezes before fully loading and all the key lights are out and only the trackbad light is on

Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bold 9900 freezes while restarting at almost 75%

The only other thing I can tell is how to reload the OS. You will lose all personal data on the device.

 

If you are ready to do this:

 

How To Reload Your Operating System



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code