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04-23-2013 11:54 AM
i have a problem with my bold 9900. I inserted a new SIM card and now bb wants me to activate my bb-ID. when I enter the password, the phone freezes until i restart it. I reset the password (because i thought it could have been a wrong pw) but it still doesn't work. the phone is connected to my WI-FI, so it also couldn't be because of a missing internet connection.
04-23-2013 04:01 PM
Did you change the password from the device or from www.bbid.com page?
Once you type the password are you getting any error messages once you type the password? if so what's the error?
Also, if you cannot pass from the login screen, your bbid can be locked so confirm how many attempts have you tried.
If you passed the 10 attempts this can wipe you phone. Make sure you have a back up created with BB Desktop software so you can restore everything. you probably need to reload the software....
Let me know please
04-24-2013 09:34 AM
Go to device
Click on back up
Select Full back up
Then click on the back up button
Once its completed :
Go to device
It will be checking for updates....
If there is an update available select the latest version and try to run it ( that will take up to an hour...depending on your internet speed) ( that will install a new OS on your BB, that is why we need to do a back up first).
If there are no updates available you can click on view other version button and select the recommended one.
then click installed.
Wait for that installation to complete and test the trackpad. If it works........
Then restore your information
Go to device
Click on restore
Select the back up file that you made ( it will show you the date) and click on restore button.