05-23-2013 11:41 AM
good day to u all, i have a new bold 9900 and the screen keeps freezing and i have to remove the battery to get it started again and even then sometimes wen reboot is complete it just freeze again. how can this problem be resolved?
05-23-2013 11:52 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Alternatively, since this is a new device, you may want to consider taking it back to your place of purchase for evaluation.
Good luck and let us know!
05-23-2013 12:40 PM
05-23-2013 02:26 PM
05-23-2013 05:35 PM
OK good...then how would you like to proceed? The items I gave you earlier (WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process) are in an increasing level of complexity order.
If you want to go in order, then your first attempt is the WIPE:
If you would rather skip that and move to one of the more complex items, then just say so and we can provide those instructions.
05-24-2013 12:08 AM
BlackBerry Smartphones running OS 7.1 and older software need a bit of maintainence, As often as you like, Clear the Cache in the Browser ( make sure all Cache boxes are ticked), FaceBook, Twitter and any other App that has a Cache. Then also on the Home screen, Hold alt and press lglg, then options and clear log, do this as often as you like or need to. It'll clear out all the un-wanted used memory and ma your BlackBerry run smoother & faster.