Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 3
Registered: ‎12-09-2012
My Device: Bold 9900
My Carrier: Rogers

bold 9900 has terrible Wi-Fi functionaily!!!!

Have owned six BlackBerry devices over the last several years, the last three of which have supported Wi-Fi connections fairly well. To my surprize my new Bold 9900 has absolutely dreadful Wi-Fi support. Some penny-pinching development manager seems to have spec'd the cheapest chipset or antenae possible. That, or the network handshaking is not well optimised? It can often see a Wi-Fi net but fails to connect to the Internet.

 

Very disappointing in a 7th generation device!

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: bold 9900 has terrible Wi-Fi functionaily!!!!

What OS version is your device running? You can get this info by going to Options > Device > About Device Versions - it's the number listed after the v (e.g. 7.1.0.267).

We have a Bold 9900 in our house and it doesn't have any issues with WiFi connectivity. But that said, I know that others have had some issues that have been resolved by either an OS upgrade or OS reload.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

New Contributor
Posts: 3
Registered: ‎12-09-2012
My Device: Bold 9900
My Carrier: Rogers

Re: bold 9900 has terrible Wi-Fi functionaily!!!!

I have already updated to the latest OS. It works perfectly if I am within 20 ft of a router. Beyond that its hit and miss but generally terrible. I suspect its just cheap component selection. If so, stupid decision on the part of the Product/Program Manager in terms of customer satisfaction. There are 70 threads on this forum re: 9900 and Wi-Fi and they all say essentially the same thing. VERY disappointing.
Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: bold 9900 has terrible Wi-Fi functionaily!!!!

I don't know... our Bold works fine with the router a floor down. But hopefully someone from RIM will see your thread and can pass your feedback along.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

Highlighted
New Contributor
Posts: 3
Registered: ‎12-09-2012
My Device: Bold 9900
My Carrier: Rogers

Re: bold 9900 has terrible Wi-Fi functionaily!!!!

I can only compare the Wi-Fi functionality of the Bold 9900 to my Wi-Fi experience with several other BB models I have owned including Curve, Torch, Pearl and older Bold models. This is by far the worst performer of the bunch.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: bold 9900 has terrible Wi-Fi functionaily!!!!

maybe a defective unit, then.
the 9900 is the high end device of the BlackBerry7 generation. I seriously doubt it can have an antenna planned to be worse than a Curve's.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: