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New Contributor
Posts: 2
Registered: ‎07-14-2012
My Device: blackberry bold 9900
My Carrier: o2

bold 9900 just died??

Hi, my father's bb bold 9900 recently just died. Apparently it needs a software update, but now it won't even turn on. And once connected to the pc the red led light just flashes intermittently?

 

Has anyone got any ideas on how to fix this please?

 

Thanks, Karen.

New Member
Posts: 1
Registered: ‎07-14-2012
My Device: Bold 9900
My Carrier: Globe

Re: bold 9900 just died??

You can search google for terrible issues behind that bold 9900 like mine.
search this "brick bold 9900"
Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bold 9900 just died??

Two options... to try:

 

 One:

 

    • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
    • You will get three option Retry, Update Or Cancel, then click on update.
    • Once it is to the stage of the update "initializing handheld", then insert battery.
    • If this does not work, and you remain stuck, go to the second method below.

 

Secondly:

 

    • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, proceed.
    • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

 



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New Contributor
Posts: 2
Registered: ‎07-14-2012
My Device: blackberry bold 9900
My Carrier: o2

Re: bold 9900 just died??

methods didn't work i'm afraid??

 

Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bold 9900 just died??

Ok sorry. You should contact your mobile provider for official support.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code