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New Contributor
Posts: 4
Registered: ‎04-09-2012
My Device: bold 9900
My Carrier: wind mobile

bold 9900 keeps rebooting, ALL THE TIME!

Hello all,

 

My bb bold 9900 keeps rebooting, ALL THE TIME!

So as soon as it turns on, 3 seconds after i see my wallpaper, it turns off and restart again...

 

It is very very frustrating.  this problem happen from last 2 days.

i wipe all the data and do the factory restore setting but still the problem

 

please tell me the solution

Guru II
Posts: 21,521
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: bold 9900 keeps rebooting, ALL THE TIME!

Remove the battery. While holding the back key (right of the trackpad) reinsert the battery. Continue to hold the back key for another 20 seconds.

This will boot the device in safe mode. Does the device operate normally in safe mode?

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New Member
Posts: 642
Registered: ‎05-29-2011
My Device: BlacckBerry® Passport & PRIV
My Carrier: EE. UK

Re: bold 9900 keeps rebooting, ALL THE TIME!

if the problem contiues after re-booting in safe mode.  i would suggest a clean re-load of the device software using Desktop Manager

 

BBElites

Craig Ashcroft Elite UK
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