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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎05-20-2012
My Device: bold 9900
My Carrier: bell mobility

bold 9900 keys typing multiple characters

when I type "o" -- i get "ok"

when I type "r" I get "rf"

when i type "k" I get "ok"

when i type "n" I get "nj"

when I type a -- it opens the contacts

 

I have deinstalled all apps -- reloaded OS 7.1 tried just about everything

 

problem started at noon today and happened on and off for a while but now is all the time.

 

part of the problem now is i cant unlock the bb due to the password letter combination -- have to access it through desktop manager.

 

any suggestions would be appreciated.

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Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: bold 9900 keys typing multiple characters

Hello gpknapper and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having difficulties with the keyboard on your BlackBerry® Bold™ 9900 smartphone.

 

If you have already done the software reload as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows and  tested the keyboard (before you restored the backed up data file) and the same thing happened, then it could a hardware issue with the keyboard.

 

I would suggest you contact your point of sale for investigation into this.

 

Thanks!

-HMthePirate

 

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