05-20-2012 08:10 PM
when I type "o" -- i get "ok"
when I type "r" I get "rf"
when i type "k" I get "ok"
when i type "n" I get "nj"
when I type a -- it opens the contacts
I have deinstalled all apps -- reloaded OS 7.1 tried just about everything
problem started at noon today and happened on and off for a while but now is all the time.
part of the problem now is i cant unlock the bb due to the password letter combination -- have to access it through desktop manager.
any suggestions would be appreciated.
05-30-2012 02:01 PM
Hello gpknapper and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are having difficulties with the keyboard on your BlackBerry® Bold™ 9900 smartphone.
If you have already done the software reload as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows and tested the keyboard (before you restored the backed up data file) and the same thing happened, then it could a hardware issue with the keyboard.
I would suggest you contact your point of sale for investigation into this.