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New Contributor
Posts: 6
Registered: ‎08-22-2012
My Device: 9900 Bold
My Carrier: bis

bold 9900 switching on and of and warm battery

Good day help. My phone just switch on and off and my battery gets very warm. I haven't download any new stuff and the phone is just 2 months old
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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: bold 9900 switching on and of and warm battery

Hi ralphyct,

 

To resolve the issues you are having with your BlackBerry® Bold™ 9900 smartphone , please try to back up your data using the BlackBerry® Desktop Software and perform a clean reinstall of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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