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New Contributor
Posts: 7
Registered: ‎01-03-2013
My Device: bold 9930
My Carrier: verizon

bold 9930 restarting problem

hi,

 

Inspite of updating the device software several times the restarting problem still prevails.

 

Kindly advise,

 

Regards

Sunny

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: bold 9930 restarting problem

Hi sunny3788

 

 

If even after updating your device software your device is still having the same problem then can you confirm a few things like how many third party application you are having on your device, or are you still having any of those third party application that you are having before this update? If it is then I prefer Uninstall all those applications to see it reboot stops.

 

If problem disappear then install one application at a time to see which application is responsible .Also as you mentioned on your previous thread that you brought your device recently so I think your device is still under warranty and you can approach your carrier because it might be an hardware issue.And in that situation you can ask for a replacement.

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New Contributor
Posts: 4
Registered: ‎04-03-2014
My Device: Curve 8520
My Carrier: T Mobile

Re: bold 9930 restarting problem

Thank you very much for the response. I too think that this is a third party app problem. I shall try as you advised.

New Contributor
Posts: 4
Registered: ‎04-03-2014
My Device: Curve 8520
My Carrier: T Mobile

Re: bold 9930 restarting problem

I again have the problem of frozen screen at startup. Now it doesnt even start after uploading OS again. Nor it starts in safe mode. Please help. Smiley Sad