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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎10-22-2012
My Device: Torch
My Carrier: AT&T

booting nonstop

Had problems with my old work Blackberry Torch not syncing correctly with calendar and email for gmail account only (left work so use it now for personal only).  Thought I needed to reset to factory setttings.  After I attempted to do that (it failed), it is now stuck in some kind of reboot mode... doesn't look like normal reboot screen though: all white, small pic of doc with big X on it and lock symbol... Keeps counting up to 100% and starts over. Tried taking out battery.  Nothing works. 

Posts: 95,816
Likes: 24,597
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: booting nonstop

Try starting the device in Safe Mode.. will that work?
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

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