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BlackBerry® OS Smartphones

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Contributor
Posts: 18
Registered: ‎07-16-2008
My Device: Not Specified

broken keypad

Well ive had my phone for about 3 months its in perfect shape but as of today the 5 key has to be pressed two or three times before it will type.  Do these phones have a warranty if so whats the number i can call also is there a way i can take the front cover off and see if somethins just stuck there thanks first post for me
Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: broken keypad

There are actually videos on youtube.com on how to take apart your blackberry. But to be honest I wouldn't risk it. I love my blackberry too much to put her through that torture. But seriously if only one key is getting stuck it does sound like something may be stuck under it. You should call your carrier and see what they recommend. Paying for a repair is probably a lot cheaper than the damage we could cause on our own by trying to take it apart ourselves.
~Lorrie~ Master of All Things Blackberry!
Contributor
Posts: 18
Registered: ‎07-16-2008
My Device: Not Specified

Re: broken keypad

it sounds like my problem is a warranty issue whats the best way to contact blackberry to have them fix my unit?