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New Contributor
Posts: 4
Registered: ‎04-15-2013
My Device: blackberry 8800
My Carrier: talktalk

browser and email not available

i have just received a blackberry 8800 v4.5.0.187 platform 2.7.0.109 and put in a talktalk sim which i believe is vodafone. the browser icon after fitting the sim shows up as vodafone live but when i click on it it remains in a state of requesting. I have a strong signal and have no trouble with calls and texts. Also when i tried to set up the email it asks if i want a work email or skip. I clicked the work one and it asks for a blackberry enterprise server password. Do i request this from taltalk or blackberry? and will my browser work if /when i get this password? Someone please help or i have wasted time and money on a not so smart phone.. 

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: browser and email not available

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.



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New Contributor
Posts: 4
Registered: ‎04-15-2013
My Device: blackberry 8800
My Carrier: talktalk

Re: browser and email not available

Thanks for the speedy reply i will get onto talktalk to see if they can enable the blackberry data plan and will update if i get any problems Thanks again, Brian

Highlighted
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: browser and email not available

You're welcome.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code