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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-10-2013
My Device: Curve 9360
My Carrier: EE

browser closing issue

Please help me. I registered on autotrader mobile website on my bb curve 9360. And since I have, every time I try to load the same web page, that is a mobile page, it closes my browser !! I have wiped my phone still same problem. It does not happen with any other web page ! Someone help !
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: browser closing issue

Hey jdgiants11,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


When you performed the security wipe, did you do a full restore of your data?  If so, the same issue will return.  I would suggest clearing the cache and cookies and then close the browser and re-attempt to access the site.


Follow the steps in this KB article to clear the cache: www.blackberry.com/btsc/KB03865


Let me know if you have any more questions.





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