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New Contributor
Posts: 5
Registered: ‎04-14-2012
My Device: curve 9300
My Carrier: O2
Accepted Solution

build quality

how come the quality of the new 9300 range is not up to par my 9300 has had three issues upto date the last the connection for the USB cable has just pulled clear away from the phone rendering the phone nul and fuc@@ not a happy owner at present.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: build quality

Perhaps you got a lemon.

But of course, the 9300 Curve is the less expensive, less-costly build BlackBerry.

 

Sorry about that. Can you not get a warranty exchange?

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New Contributor
Posts: 5
Registered: ‎04-14-2012
My Device: curve 9300
My Carrier: O2

Re: build quality

yer i hope they do replace it this time rather then just repair like last time its still not perfect the keys r still loose.

 

and this is my 3rd blackberry 9800 9790 both work ones

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: build quality

good luck. Ask for the issue to me escalated to rim support & see if they cam help.
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New Contributor
Posts: 5
Registered: ‎04-14-2012
My Device: curve 9300
My Carrier: O2

Re: build quality

well they are refusing to replace the phone and say its damage caused by misuse so i have to pay £36 is their anything i can do as its rim repair services thats saying its my fault? are their any other issues with the charge point comming away from its housing.

Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: build quality

I guess they are considering that physical damage.

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New Contributor
Posts: 5
Registered: ‎04-14-2012
My Device: curve 9300
My Carrier: O2

Re: build quality

yes but as i said it just came out as i unplugged the car charger
Posts: 94,493
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: build quality


caveyrac wrote:
yes but as i said it just came out as i unplugged the car charger

Sorry, I've missed you saying anything about a car charger.

 

Anyway, it's not for me to judge. The mobile provider has to make that determination for warranty repair. You could appeal that within your provider, I suppose, but like I said, many carriers will consider that physical damage.

 

Since it's so fairly new, I agree with you though, doesn't seem like physical damage to me.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Contributor
Posts: 5
Registered: ‎04-14-2012
My Device: curve 9300
My Carrier: O2

Re: build quality

phone now returned not repaired due to being BER ? beyond economical repair yat they wanted to charge me £36 ? now been told to use my insurance ?

blackberry will now be my worst phone yet . and will not be getting another will be beck to using my nokia N8 & comunicator from now on at least stopping the bbm services will save me £5 a month.