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BlackBerry® OS Smartphones

Posts: 13
Registered: ‎02-03-2009
My Device: Not Specified
Accepted Solution

built in media error

Hai, I'm from Indonesia (I dont know if this help), I'm using 9810, about a week ago I got a "built in media error" message, and was asked if I want to repair it, so I clicked the repair button, and it worked, the built in media was recovered. But again my bb was freezed (the screen is frozen) so I pulled the battery off, and then I get the message again built in media error, so I clicked the repair button, but this time I got a message that my built in media needed to be formatted. So I did the formatted action, I did lost my fotos, my ringtones,etc but again it went well. Until today, my 9810 got a bit freezed again so I pulled the battery off and got the built in media error message again?! I am now confused, I thought the formatted action has solved my previous problem, but it is coming back again? Can somebody tell me what's going on? What should I do if the problem persist? I dont want to loose my pics, musics etc all the times, can somebody help? Thank you before.



Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: built in media error

Hello dalyn


Sorry to hear about your issues. 


In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Hope this helps. Have a good day. 



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New Member
Posts: 1
Registered: ‎11-15-2013
My Device: 9850
My Carrier: indtelkomsel

Re: built in media error

@ SmoothRider : I did everything, instal latest os and still freeze sumtime, also there's built in media eror after battery pulled...I. Use monza 9850..any idea?