01-23-2013 04:52 PM
its already been 3days that i am unable to use my phone (blackberry bold 9900) . it doesnt boot up successfully. I think it has something to do with the built-in memory. I got an error message that the built-in memory can not be accessed due to detected errors.
I have not used the built-in memory and haven't stored anything on it. I find it weird that while i dont have anything on it, its caused me a seriuos problem.
I have tried to repair the built-in memory several times and then finally, 3 days ago my phone hanged and when i tried to pull the battery out and put it back, it won't boot up. the boot-up line indicator will only reach pass half-way and thats it, dead end. it wont boot successfully.
I have tried to "repair" it through desktop manager without success. i tried to "update" it as well and ended up updating 4 version of OS 7's but it doesn't solve my problem.
at times it will open but only for a good 2mins or so.. then it froze and i have to pull the battery out again. putting it back would bring me back to the same dead end of booting up without success.
finally it booted up and did "format" built-in memory (ticked/unticked - save cluster etc) but it only froze. and have to restart the phone again. its frustrating.
When the phone successfully opened, i did "security wipe" but it was not successful and it just made my phone restarted without success.
Hope you can teach/tell me what to do on how can i resolve this dilema. I trust that this support forum can help me with my phone problem.
i would appreciate it if anyone can help me with the above. =)
01-23-2013 05:10 PM
01-23-2013 06:32 PM
the exact error message is "the built-in media storage is not accessible due to detected error, would you like to repair it?"
01-23-2013 06:36 PM
01-23-2013 06:40 PM
Ahhh...now I see my mistake...I was only reading the body of your post, and missed that you'd said "media" in the subject line, but "memory" in the body. So you've likely already done this:
As such, I fear that my original suspicions were correct. Something is physically damaged with the memory inside the device -- and it is not the accessible Media Card, which you could replace. Hence, since you've already done all things to try and repair it, it now falls down to the physical layer, for which you need that qualified hardware technician to give you any further diagnosis and possible repairs.
01-23-2013 06:45 PM
01-23-2013 06:51 PM
01-23-2013 06:55 PM
01-23-2013 06:56 PM
06-01-2013 11:43 PM
just seen your posting and I guess the same error has hit me.
Over the last couple of weeks all of a sudden was getting the error " built in media storage not accessible due to detected error on my bold 9900.
The same as i use a mem card so nothing that im aware of was saved on my built in memory. At first i tried to repair to no sucess and then i tried formatting which worked and had to do the same every couple of days in the event that i had to restart my phone.
Also i noticed that ever since the problem occured the phone would auto turn itself off and sometimes just freezr which would force me to do a battery pull and restart.
Finally it happened yesterday and Im really helpless, the phone froze did a battery pull and now the device will not boot up. The boot up line indicatore will only reach pass the half way and thats it, dead end. It will not boot sucessfully and Im really worried as not only i dont have a phone now but all my dats such as contacts are on it (atleast my music and photos were on a mem card)
CAN ANYONE PLEASE HELP HELP HELP>> atleast to get my phone working again or whats the best option as my phone is over a here now so the warranty does not suffice!
Appreciate your feedback