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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-20-2011
My Device: 9800 Smartphone

call failure

while on a call the call cuts off and the error message call failure comes up, some one said it could be turning the phone of when i put it to my ear, does this sound correct



Guru III
Posts: 32,144
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: call failure

I have a few weak spots that does this to me. i just dont call at those land marks if possible. I know 3 of them and my signal drops every time.


Are you sure you are in service when it happens?


if you cheeek is doing some thing? hold the ear piece to ear first before resting phone on cheek.


practice in front of mirror a few times to see when the screen goes black from detecting your face.


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New Contributor
Posts: 2
Registered: ‎01-22-2011
My Device: Not Specified

Re: call failure

I have same problem and losing a lot of call about 8 minutes into a call? And solutions?
New Contributor
Posts: 2
Registered: ‎01-20-2011
My Device: 9800 Smartphone

Re: call failure

try switching your handsets to use the 2G