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New Contributor
Posts: 3
Registered: ‎12-27-2012
My Device: Torch 9860
My Carrier: Telus

camera not available

when trying to use camera, this message appears: 'could not start the camera close other applications and try opening the camera again'. However, no other application is open. I tried to reboot and the same message appears.

Anyone has ever dealt with such an issue?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: camera not available

You said reboot, but did you try doing a battery pull?

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New Contributor
Posts: 3
Registered: ‎12-27-2012
My Device: Torch 9860
My Carrier: Telus

Re: camera not available

yes I did
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: camera not available

I think that phone has some built in diagnostics.

Can you try this?

Options / Device / Device and Status Information and type 'test' into that screen.

 

It should test the camera.  I also recommend that you take it to a repair shop or store for more troubleshooting.  It sounds like a hardware issue.  I don't think a software reload will help in this case.

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎12-27-2012
My Device: Torch 9860
My Carrier: Telus

Re: camera not available

I was able to get to 'Device and Status Information' but I cannot type anything there, I will take it to be checked where I bought it
thanks anyway for your help
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: camera not available

As you type test, nothing will appear on the screen.  After typing test, you will see the popup.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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