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New Contributor
Posts: 4
Registered: ‎09-18-2013
My Device: 9380 curve
My Carrier: MTN

camera

I can't take picture with my BlackBerry 9380, when I open the camera it shows red, white, green, orange stripped wall
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: camera

Hi thusano

 

Welcome to BlackBerry Support Forums

 

Please try a battery pull restart on your BlackBerry , do it by removing the Battery while your device is Powered On then wait for at least a minute then reinsert it back, your device may take a long reboot . After reboot please check if your current issue resolves.

 

If issue persists then you can try a self test on your BlackBerry or even an OS relaod , refer to those KB Article for help :

 

  • KB16037  : Using the Self Test application on the BlackBerry smartphone
  • KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software

Try those suggestion and let us know.

___________________________________________________________________________

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New Contributor
Posts: 4
Registered: ‎09-18-2013
My Device: 9380 curve
My Carrier: MTN

Re: camera

Neither of the solution have worked
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: camera


thusano wrote:
Neither of the solution have worked

Interesting ... !

 

So within those 40 minutes what have you tried ?

 

OS Reload or a Self Test on your BlackBerry which include the Camera test ?

 

Did your device Camera passed the Self Test  if not then it is an hardware issue and you have to visit your service provider for further help .

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 4
Registered: ‎09-18-2013
My Device: 9380 curve
My Carrier: MTN

Re: camera

Self test and the camera passed
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: camera

If your device passed the self test then as a next step try an OS reload which will fix any software glitch.

Or you have to visit your service provider to get it physically checked by any qualified technician.
___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.