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Visitor
Posts: 0
Registered: ‎04-14-2011
My Device: Not Specified

can anyone tell me why my cursor moves of its own accord

 
Posts: 94,683
Likes: 24,430
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can anyone tell me why my cursor moves of its own accord

Could you post some detail of what's happening?

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Visitor
Posts: 0
Registered: ‎04-14-2011
My Device: Not Specified

Re: can anyone tell me why my cursor moves of its own accord

When I move the trackball to scroll down the screen it jumps straight back to the top again and sometimes it moves without me even touching it
Posts: 94,683
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can anyone tell me why my cursor moves of its own accord

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath can cause keyboard and trackball problems UNTIL properly dried out.

 

Does that sound possible?

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Visitor
Posts: 0
Registered: ‎04-14-2011
My Device: Not Specified

Re: can anyone tell me why my cursor moves of its own accord

Yep could be. I listen to music in the bath. Will it fix itself, I suppose I should stop listening to music in the bath then lol
Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can anyone tell me why my cursor moves of its own accord

Ouch, yea, maybe so.

 

1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
3. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

*Suggestions on drying your BlackBerry in a warm place (open, with the battery out):

  • Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.

  • On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor

  • On the dashboard of your car on a sunny day


 

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Visitor
Posts: 0
Registered: ‎04-14-2011
My Device: Not Specified

Re: can anyone tell me why my cursor moves of its own accord

Oh dear! Go without my blackberry for nearly a week! Oh well has to be done. I'll try that. Thanks for all your help xx
Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can anyone tell me why my cursor moves of its own accord

You could try it for three days only, in the box of rice, on a converter or PC monitor like I said.

 

But I hate to think that you didn't quite do it long enough...

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Visitor
Posts: 0
Registered: ‎04-14-2011
My Device: Not Specified

Re: can anyone tell me why my cursor moves of its own accord

U r the first person that has been able to help me. Thank you.
Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can anyone tell me why my cursor moves of its own accord

Hey, you're welcome.

 

The gamble is costing you only three days time IF it is not moisture. And if it's still doing the same thing, give it the extra time out in the dry rice. At the least your gamble is not that big a deal if it's not moisture, only time lost, no real money.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code