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03-31-2013 05:48 PM
so the thing is i bought a phone from nigeria and it was working really fine. but when i got to canada it stopped working. i have tried all the service providers and none of their sim cards worked on the phone. so please i need help on this. i really need this phone to work.
03-31-2013 06:19 PM
Hi and Welcome to the Community!
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
Good luck and let us know!
03-31-2013 06:46 PM
03-31-2013 06:58 PM
03-31-2013 07:28 PM
Here is a KB with some possible troubleshooting ideas for you:
But, have you checked out the very first thing yet? If your BB is not capable of the proper radio frequencies and such that the carrier you are attempting uses, then nothing else will matter. There is no mobile device from anyone that can function on ALL carriers world wide...there just are too many differences in those things that the physical mobile device would have to be huge in order to have inside of it all of the necessary radios.
So, if the above KB doesn't provide you with anything, then I very much encourage you to talk with the carriers and ensure that your specific device is indeed compatible with their network.