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BlackBerry® OS Smartphones

New Contributor
Posts: 5
Registered: ‎08-24-2009
My Device: 9530

Re: can not release pin

I'm experiencing the same issue with my 8830 I had bought from Verizon Wireless. The overseas provider keeps seeing the message "PIN already registered with another provider". I contacted the Verizon technical support twice now and they keep saying that they tapped into the RIM database and my PIN does not show up there, i.e. it has been released. They also keep saying that they cannot patch me through to RIM or open a ticket with RIM since the RIM database shows that the PIN is no longer registered with Verizon.


I tried contacting RIM technical support @ 1.877.255.2377, they want to charge me $75 up front before transferring my call to one of their support reps, and that does not even guarantee that my issue will be resolved!


Has anyone been able to get around this or get it resolved?

Trusted Contributor
Posts: 205
Registered: ‎07-16-2009
My Device: 9000
My Carrier: Turkey

Re: can not release pin

ı think if you tell your imei and pin number your customer care gsm operator they will delete your blackberry account. or they tell that which opetators set up your accunt. o
best regard

Blackberry support teams in linkedin ...join

For Russian
New Contributor
Posts: 6
Registered: ‎09-17-2014
My Device: BlackBerry 9860 Monza
My Carrier: MTN

Re: can not release pin

This is so frustrating!!
The least RIM can do is give us a way to know which Carrier has locked our PINs. That way we can sort things out ourselves!!!
RIM hear our plea!!!