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New Member
Posts: 4
Registered: ‎01-24-2012
My Device: torch 9800
My Carrier: MTN

can not retrieve my backed up files from my stolen phone

can not retrieve my backed up files from my stolen phone, my phone was stolen, bought a new one and i have been trying tp restore the files i baacked up before but to no success, what else can i do?

Posts: 94,683
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can not retrieve my backed up files from my stolen phone

Where we the file backed up to... your local PC, you made the backup with your BlackBerry connected to the PC and using the BlackBerry Desktop Software?

 

Or were you backing up with using BlackBerry Protect?

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New Member
Posts: 4
Registered: ‎01-24-2012
My Device: torch 9800
My Carrier: MTN

Re: can not retrieve my backed up files from my stolen phone

i backed up on pc and email, but i can't find either of them.