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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-04-2012
My Device: BOLD
My Carrier: Verizon

can not turn off encryption on BOLD 9930

can not read ringtones that reside on my SD...can't disable encryption? there is a padlock icon on next to the checkbox? phone is activated on a BlackBerry Enterprise Server?

Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: can not turn off encryption on BOLD 9930

Hi gfreez


The red padlock indicates that the option is enforced by an IT Policy pushed down from your BlackBerry® Enterprise Server.  For more information on the IT Policy, contact your network administrator.







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