06-05-2013 01:28 PM - edited 06-05-2013 01:28 PM
my scroller broke on my blackberry 9300 broke so my friend gave me theirs and said it was in working condition. I got the phone and started charging it as they said it was dead. When i came home i left it on charger used numerous batterys switched sim cards etc. The new blackberry does not load up, I can see a light behind the screen and the keys light up and a red light comes up but nothings working? please help as ive two phones thats broken now!!
06-05-2013 02:47 PM
Welcome to BlackBerry Support Forums
Sorry .. but it might be possible that your friend have you a device which is already broken !
If you can arrange a Good fully charged BlackBerry battery then you should try this Knowledge Base to recover your device :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Try it and let us know how it goes.