Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎02-26-2013
My Device: n/a
My Carrier: n/a

can see app online but not on phone

HI

We're getting reports that our new app can be seen online but not downloaded by users - any ideas?

http://appworld.blackberry.com/webstore/content/91546/?lang=en&countrycode=GB

Many thanks

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: can see app online but not on phone

Hey rachrennie,

 

Thanks for the question.

 

I was able to view it on a BlackBerry Torch 9860 smartphone.  Do you know what countries are affected?

 

If the issue persists, I would suggest contacting App World vendor support: appworldvendorsupport@blackberry.com

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Highlighted
New Contributor
Posts: 3
Registered: ‎02-26-2013
My Device: n/a
My Carrier: n/a

Re: can see app online but not on phone

Thanks for the reply.

Unfortunately we have had not much response.

The app support have deleted our app and we've resubmitted the new one v.4 with updated settings but it's still not showing and has disappeared from the site as well.

Client is going mad as their event starts tomorrow and they need to market it! Any thoughts?

thanks

Rachel