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Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon
Accepted Solution

can't access call log?

Anyone know what to do since my call log tab will not open? The contact list works as well as the telephone keyboard.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: can't access call log?

A battery pull should resolve the issue. Remove your battery while your phone is powered on then replace it.


Let us know if that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: can't access call log?

No Bill it didn't. It looks like I have 2 contact lists. One under call log and one
Under contacts.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: can't access call log?

I just noticed this too. It says in the upper left of the contact / call log line 1 and my phone number listed after it? I don't ever remember seeing that before.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't access call log?

When you press the Call key (on your Torch, the bottom far left key) what do you see on screen?



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Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: can't access call log?

I currently have it set to dial pad..
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Posts: 95,170
Likes: 24,505
Solutions: 6,378
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't access call log?

So tnen at the top of that screen in the middle is a tab with an icon of a phone handset with diagonal up & down arrows. Touch that tab, amg what do you see?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: can't access call log?

I see all my contacts just like under the contact tab.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: can't access call log?

Wow now while it was setting on the contacts under the contact log it suddendly changed to 3 contacts that were my last contacts dialed. So I assume it is fixed its self!
Thanks for everyone who tried to help me.
Lee
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
Forums Advisor I
Posts: 628
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: can't access call log?

You know it reminds me of a lag in typing sometimes on some web sites.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.