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New Member
Posts: 1
Registered: ‎05-13-2013
My Device: Blackberry Torch 9810
My Carrier: Bell Mobility

can't add bbm contacts (password denied)

Okay, I originally had a blackberry bold and my charging port broke. After 3 hours of on the phone with tech, I got my torch 9810 running. Last night I added all my old bbm contacts, 5 of them accepted. This morning, I woke up to 11 requests saying "the contact entered the wrong password information" or something like that.

All my security is off, and 5 other contacts added me, why can't I add the rest?

Please help! Thank you!
Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: can't add bbm contacts (password denied)

Hi and Welcome to the Community!


Unfortunately, without the exact and complete error message, it's a bit of a guessing game. I tried to look up based on what you reported, but could not find anything that seemed on point. Therefore, I recommend you go here:

and try searching on what you think the error message may have been and see if you can find anything that might be close to what you need.


Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: can't add bbm contacts (password denied)

Hey KyleDH,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


There is no password required to add any BBM contacts.  I would suggest adding these contacts again via PIN number or have them re-add you via PIN.


Let me know if you have any more questions.





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Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: can't add bbm contacts (password denied)

in BBM for OS5/OS6/OS7 it is possible to require a password to add a contact.
Just uncheck that option.

this option is located at :
home screen >> BlackBerry Messenger >> Menu >> Options >> Invitations to BBM >> Display Security Question on Invitations [ ]

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