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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-16-2013
My Device: Blackberry torch
My Carrier: mtn

can't change user settings on app world

I want to reset my app world's user account details as I got the phone from a relative and they can't remember their email password or login details for this phone. I've deleted app world and re-installed still not able to reset it
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: can't change user settings on app world

Hello CallaVW


Welcome to BlackBerry Support Forums


As it a previously owned device so go through this Knowledge Base and follow those steps that need to done after purchasing a previously owned Device :


 KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone


Try it and let us know if you feel any issue.




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