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BlackBerry® OS Smartphones

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Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: can't click on anything in blackberry protect

I do have blackberry protect.. Use it to back up my contacts.. And its alloweing me to go into the blackberry protect site..
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: can't click on anything in blackberry protect

so it's not the same thing as my screenshot, since on my screenshot, there is no linked device.

can you click on the right column on the text ? (the lines that end by the blue question mark)



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: can't click on anything in blackberry protect

I can click on it..bt ntn happens.. Nly thing that opens up is the question mark wen I click on it.. That's all... I can go into the next thng(manage my device) and everythng seems to work
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: can't click on anything in blackberry protect

I need to have the same screenshot as mine, but on your side. otherwise I do not know how to help you further.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: can't click on anything in blackberry protect

Never mind.. Thanks a lot for ur help I'm thnk I knw wats wrong thanks a lot...
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: can't click on anything in blackberry protect

so what was wrong? Please tell us!



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Highlighted
Contributor
Posts: 20
Registered: ‎12-10-2012
My Device: 9900
My Carrier: dbn

Re: can't click on anything in blackberry protect

The phone is not active on the blackberry protect tho it was used b4.. Maybe haven't used blackberry protect(no auto backups) hez personal details are there.. Bt thers ntn about the phone.. Dnt say wat phne it is ntn..