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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-31-2013
My Device: 9930
My Carrier: verizon

can't deactivate account

I gave out my old bb and exported my details to the new bb but my account is still the one in use on both devices. how do I deactivate or change the username. and password in one of the devices?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: can't deactivate account

Hi weri


Welcome to BlackBerry Support Forums



On your Old device perform a handheld  wipe or use BlackBerry Desktop Software to reset it factory setting it will remove your email from that device.For further help please refer to this Knowledge Base :


KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software.



Good luck.


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