04-24-2013 10:08 AM
hello guys, i have BlackBerry Curve 9220, i just deleted my input Language (arabic) , when i connect my blackberry to BlackBerry Desktop i see this :
i don't see any languages to add , please help
my BlackBerry Desktop is up to date
04-24-2013 02:11 PM
Hi and Welcome to the Community!
That display typically means that, for whatever reason, the Desktop Software cannot automatically find the correct OS package for your BB. So, you need to override it...the simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Now try again.
Good luck and let us know!