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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-16-2012
My Device: torch 9800
My Carrier: att

can't get email on replacement phone

Phone broke, got replacement.  email doesn't work on new phone.  Don't know what my original blackberry id was.  Won't sent password unless I know ID. 


How do I find/change ID and password.


PS.  this is the hardest I've worked to get any device supported.

Posts: 94,747
Likes: 24,446
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't get email on replacement phone

The easiest method is just to call ATT direct for technical support, and ask them.


But you need to remember your BlackBerryID and password, as it is the key to connecting automatically.


Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password

You can create and reset your BlackBerryID Password from this link:

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