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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-10-2013
My Device: Bold 9650
My Carrier: Sprint

can't manage settings required former employer

I recently left my former employer who provided a Blackberry Bold 9650 under a corporate account through Sprint. After leaving my previous employer I was able to keep the phone. The account has been transitioned for about 60 days now to a personal account through Sprint. While part of the previous company, certain settings were managed by the enterprise that I was unable to change. One requires that the phone be password protected, an another realted setting requires the phone to lock after 15 minutes of idle time. Now that I have a personal account I still cannot manage these settings. Both are controlled by settings that I can find in the tools but I do not have permission to alter the settings. The former employer wiped all prior data from the phone and says they no longer control it.. Sprint has been unable to find a resolution. We have done a hard reset on the phone which didn't correct the problem and then did a complete fresh load of the operating system, which also did not work.


Any ideas on what to do or how to direct Sprint would be appreciated.

Posts: 95,764
Likes: 24,585
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't manage settings required former employer

See the RIM Knowledge Base article here for information on how to remove an IT Policy. See the Method Three in the link:

KB14202 How to remove an IT policy from a BlackBerry smartphone


Read this RIM Knowledge Base article to reset your device to the factory settings.
KB18998 How to reset a BlackBerry smartphone to factory defaults

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