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Posts: 95,525
Likes: 24,549
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't receive massages and adds in BBM


alsunyur999 wrote:

 

under blackberry internet service  

connection: Wi-Fi 

 

and under blackberry enterprise sever same thing 

connection: Wi-Fi 

 

 

there is no status under blackberry internet service

 


Are you using a corporate BES enterprise account BlackBerry?

Look at Options > Security > Security Information... what is ON that screen?



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Registered: ‎01-24-2013
My Device: torch 9800
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Re: can't receive massages and adds in BBM

On the screen my two emails that I setup in the phone
Posts: 95,525
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't receive massages and adds in BBM


alsunyur999 wrote:
On the screen my two emails that I setup in the phone

No, specifically what do you see there on that screen?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

Re: can't receive massages and adds in BBM

Email1@edu.com [BIS07S..]
Email2@hotmail.com[BIS07S..]
Posts: 95,525
Likes: 24,549
Solutions: 6,398
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't receive massages and adds in BBM


alsunyur999 wrote:
Email1@edu.com [BIS07S..]
Email2@hotmail.com[BIS07S..]

I am fairly certain your device contains an IT Policy which is restricting your BBM.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code