Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 9
Registered: ‎12-28-2009
My Device: curve 8900
My Carrier: rogers
Accepted Solution

can't sign into windows live or add my hotmail email

so i can't add my hotmail email or sign into windows live, i keep getting the msg "invalid username and password" I am entering the correct password, i've even had freinds who have blackberry's and their windows live works try entering their's on my phone and they got the same message. I have a data plan and I have downloaded the latest version of windows live messenger. i have also tried a battery pull and to push my service books again. my internet works fine though and i was able to add my gmail email account.

can anybody help??

Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't sign into windows live or add my hotmail email

 


Jas1025 wrote:

so i can't add my hotmail email or sign into windows live, i keep getting the msg "invalid username and password" I am entering the correct password,


 

 

Assuming you are trying to add these email accounts to be pushed to the BlackBerry?

Wait a few hours, and try again. I know that sounds odd, but it's worked before.

 

Are you doing this ON the BlackBerry?

 

Try it from your PC also.

 

From your desktop PC:  http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎12-28-2009
My Device: curve 8900
My Carrier: rogers

Re: can't sign into windows live or add my hotmail email

i've been trying to do this since i got the phone in september. i tried from both my phone and my computer, tried it again today, push the service books and everything and waited and tried it again. i got the same message "Invalid email address or password: Please verify your email address and password. The information you provided is incorrect. If the error persists contact hotmail.com (your email provider)."
New Contributor
Posts: 9
Registered: ‎12-28-2009
My Device: curve 8900
My Carrier: rogers

Re: can't sign into windows live or add my hotmail email

I figured it out, if you have a capital in your password it won't work, which is totally stupid, I changed my password and now it work.

New Member
Posts: 1
Registered: ‎05-24-2013
My Device: Curve
My Carrier: Eastlink

Re: can't sign into windows live or add my hotmail email

I have no caps in my password and it won't work for me at all. I get the same error message. HELP!

Posts: 96,076
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't sign into windows live or add my hotmail email

nedmac, any numbers in your password?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code