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New Member
Posts: 2
Registered: ‎08-17-2012
My Device: 9800
My Carrier: bell

can't sync to Desktop mgr 2.4.0 with torch

HAve had this BB for several years. Have a Macbook Pro. can't sync using desktop manager. just never connects and after 10 or 15 min. says try again.

Used to work.


Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: can't sync to Desktop mgr 2.4.0 with torch

Hi gneufeld3,


Welcome to the BlackBerry Support Community.

Sorry to hear about the issue you are having synchronizing. Can you please verify that your BlackBerry smartphone is able to connect fully with the BlackBerry Desktop Software and able to perform a backup?

If it is unable to do this, can you please let me know if trying different usb ports or usb cables makes any difference? Can you also tell me if your Mac is able to detect the BlackBerry smartphone? This KB article may help. "Troubleshooting connection issues between BlackBerry Desktop Software for Mac and BlackBerry smartphone or BlackBerry PlayBook" http://bbry.lv/J6NKra


I look forward to your response.



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