Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-20-2010
My Device: 9800
My Carrier: Vodafone

can't use my 9800

This is my 3rd 9800 , I don't know what's wrong with it when I restore my contact and msgs and some apps , then I restart my phone can't open it again it stops with the blackscreen BlckBerry and then when someone call me I can answer but I can't open the menu. Itried many time to format it but the PC couldn't read it, all the apps that I had I downloaded it them from app world, also sometimes while the black screen open it comes white screen and it says " App error 600 " a few socend then the 9800 will restart again. Plz can anyone help me with my promlem. And this the 3rd fone so I think it is a softwear problem yes I remember I have one beta app which called BlackBerry protact.
Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: can't use my 9800

I assume there is an issue with one of the apps you have installed - possibly the beta one you mention at the end.


Suggestion would be to wipe the phone... and install one app at a time and leaving it for a few days between each app to see which one causes the problem.