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New Contributor
Posts: 2
Registered: ‎12-29-2012
My Device: Blackberry Curve 9320
My Carrier: Virgin mobile

cannot access internet when connected via wifi

When my Blackberry curve 9320 is connected to either my BT home hub wifi or a wifi hotspot, I cannot access the internet because I get the following message:


Communication failure if this problem persisits contact your service provider.


Other phones can connect without any problem, does anyone know how to solve this problem ?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: cannot access internet when connected via wifi

Hi IanBurn,


Welcome to the BlackBerry Support Community.

I would recommend checking with your wireless service provider to verify that you have the correct data services for internet access over Wi-Fi.


Hope this helps.



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New Contributor
Posts: 2
Registered: ‎12-29-2012
My Device: Blackberry Curve 9320
My Carrier: Virgin mobile

Re: cannot access internet when connected via wifi

Thank you for your reply, I have already checked with BT and Virgin mobile who both indicated that they thought the problem was a faulty handset. Although I had already had the handset exchanged they agreed to exchange the handset a second time and this has now cured the problem !


I was very surprised to have exactly the same fault on 2 brand new hand sets, perhaps this is a design fault with this model ?