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New Contributor
Posts: 2
Registered: ‎05-20-2013
My Device: Bold 9900
My Carrier: cell c

cannot add an email address

[ Edited ]

I need help setting up my email on 9900 . when I go to setup and try to click on email accounts it just wont go in , I've tried everything . Please help ! I'm starting to feel demented...

Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cannot add an email address

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB26055 Unable to access the Email Setup Application on a BlackBerry smartphone after a forced update

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎05-20-2013
My Device: Bold 9900
My Carrier: cell c

Re: cannot add an email address

Hi SD

 

Thanks for the welcome , I'm glad to be here Smiley Happy

 

I will try the KB and let you know!

 

thanks again