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New Contributor
Posts: 3
Registered: ‎03-19-2013
My Device: blackberry bold 9780
My Carrier: tata docomo

cannot browse internet through my 2g packs

i have not been able to use gprs in my bb bold 9780 since the day i activated a daily tata mailite plan of rs.12. when it expired, i was no longer able to access internet through the normal gprs packs. help!!

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Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot browse internet through my 2g packs

Hello,

No one here has any access to any of the Tata Docomo systems necessary to diagnose your issue. You must ring them up and have them help determine what is going on in your situation.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎03-19-2013
My Device: blackberry bold 9780
My Carrier: tata docomo

Re: cannot browse internet through my 2g packs

i have tried that too!! i called the docomo call centre and they directed me to their blackberyr helpline. they in turn informed me that i cannot use my blackberry phone to access gprs through normal 2g packs. i answered that i was able to do so with another sim. so they advised me to change the TCP/IP settings which i did with no results!! i called again and this time they said that there is no way i can use my bb bold 9780 to use 2g packs!! Smiley Sad

Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot browse internet through my 2g packs

Well, no one here has any access to anything that can override that official and formal response you received. I have no guesses as to why it worked for you before, but can only take their response as authoritative. They control your contract and services.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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