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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎12-16-2012
My Device: bold 9780
My Carrier: etisalat

cannot browse net on wifi

i have a bold 9780 on which wifi is not working, i can see my is wifi connected but canot borwse net  or open my emails and not even bbm

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cannot browse net on wifi

You need BIS (BlackBerry Internet Service) on your account to access many BlackBerry-specific features.  BIS will push service books to your phone, which will then tell your phone how to handle Wi-Fi.  While you're not using your Network Connection to browse, you need those service books on your phone nonetheless.

 

 

I hope that helps you.  Smiley Happy


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