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Contributor
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520
My Carrier: vodacom
Accepted Solution

cannot connect BB to laptop...plz help!!!!!

hi i need help plz

 

i connected my BB to lapotp via USB cable...the pop up to connect via usb mode was on my phone screen but i mistakely selected "do not ask me this question again"...now i cannot access my info from BB on laptop.....iv tried removing battery. rebooting phone and laptop, using a different USB port on laptop & trying tp select phone via My Computer...no luck with any of these...is there anyone who could help me with this problem????

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cannot connect BB to laptop...plz help!!!!!

Hi and Welcome to the Community!

Here is a KB that discusses the menu command sequences you need to perform:

  • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

Hopefully it contains something useful!

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520
My Carrier: vodacom

Re: cannot connect BB to laptop...plz help!!!!!

yes it worked Smiley Happy,,,thank u sooooo much...really appreciate ur help

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cannot connect BB to laptop...plz help!!!!!

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Highlighted
Contributor
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520
My Carrier: vodacom

Re: cannot connect BB to laptop...plz help!!!!!

Altho I don't get the pop up on my BB screen to select USB mode...once connect I do get the pop up on laptop screen to open folder..& I can access info from My Computer...so its fine that way
Contributor
Posts: 10
Registered: ‎01-21-2013
My Device: curve 8520
My Carrier: vodacom

Re: cannot connect BB to laptop...plz help!!!!!

Altho I don't get the pop up on my BB screen to select USB mode...once connect I do get the pop up on laptop screen to open folder..& I can access info from My Computer...so its fine that way