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New Contributor
Posts: 2
Registered: ‎11-13-2012
My Device: 9800
My Carrier: vodafone

cannot download PIN contacts

Cannot find PIN contacts in on the blackberry protect

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot download PIN contacts

Hello,

 

Please refer to this KB:

  • KB25062 How to use BlackBerry Protect to back up data on a BlackBerry smartphone

It lists out exactly what BB Protect backs up...anything not specifically mentioned is not backed up by BB Protect. I do not know exactly which contacts you mean by "PIN contacts".

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Visitor
Posts: 1
Registered: ‎06-19-2013
My Device: 8520
My Carrier: 0198811256

Re: cannot download PIN contacts

he4lp

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot download PIN contacts


idinasabari wrote:

he4lp


Hello,

 

With what, exactly?


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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