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Contributor
Posts: 27
Registered: ‎11-17-2012
My Device: touch 9800
My Carrier: touch

cannot download and upgrade

I have BB 9800..after upgrade app world to 4.3.0.26..I cannot download and upgrade sofware from app world..always error..

Please help me
Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot download and upgrade

Hello,

 

From "always error", there is nothing we can do but guess...the exact and complete content of the actual error message would help greatly...but here's my guess...


I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

 

 



Occam's Razor nearly always applies when troubleshooting technology issues!

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