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Regular Contributor
Posts: 51
Registered: ‎03-20-2012
My Device: non- blackberry user
My Carrier: blackberry

cannot get my Tour to connect via bluetooth with another device

[ Edited ]

My issue is little different! I cannot get my Tour to connect via bluetooth with another device to transfer any files, pics and music. Any ideas?

Eric Lewis
Hall of Famer III
Posts: 58,174
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: cannot get my Tour to connect via bluetooth with another device

Hello!

 

Lacking details (cannot connect is a bit sparse), I can only recommend that you see this KB:

  • KB05409 Transfer a file using Bluetooth technology between two BlackBerry smartphones

If your other device is non-BB, then substitute, in the KB, the appropriate instructions for your other device. Unless you are on BB OS 6 or 7, do not skip the "Receive Using BlueTooth" step on the receiving BB...nothing will transfer if you do.

 

Otherwise, please detail the exact steps you attempt along with the exact results of each step, including the exact and complete text of any error messages presented. From your brief description, I cannot tell where in the process (e.g., pairing, trusting, starting the file transfer, etc.) things are failing for you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

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