10-07-2013 06:08 AM
I tried to make a call today and couldn't hear a call tone and when call was answered couldn't hear the receiver. Receiver called me back and I heard ringtone but again nothing when I answered the phone. I investigated and found that if I set mode to speakerphone I can hear but when speakerphone off everything is silent. Any ideas ?
Solved! Go to Solution.
10-07-2013 07:01 AM
Welcome to BlackBerry Support Forums
It seems you have a problem with your device ear speaker ! You can run a self test on your BlackBerry to confirm it , refer to this KB Article for help :
KB16037 : Using the Self Test application on the BlackBerry smartphone
If your device can't get pass the ear speaker test then you have to visit your service provider to get it fixed .
10-07-2013 07:18 AM
You can find this app from app world type expert it will come up then use it to identify the problem!
Well.. I don't think any user need to download any additional 3rd party application if such Self test is already available on there BlackBerry !
10-07-2013 09:22 AM
Hello and thanks for your suggestion. I am running on V5, I clicked on "options" and then selected status but I am unable to type anything. I cant type "test" and then select an audio or any other test. Can you advise further ?
10-07-2013 01:42 PM
I am running on V5, I clicked on "options" and then selected status but I am unable to type anything. I cant type "test" and then select an audio or any other test. Can you advise further ?
Yes you can do it ! For OS 5 ,from your homescreen select Options > Status > On that Status Screen type test ( please note you won't be able to see the letters that you type on that screen just type TEST ) Then the device self test screen will pop up click OK to continue , press the menu key > select Start to continue the test > Follow the onscreen direction and be sure to choose Hardware test which include Headset Speaker test .
Please try that and let us know of your results.
10-08-2013 07:13 AM
Hello, thanks for that, didnt see anything in the manuals for this. Anyway, I Performed the self-test and no received NO sound from the unit, the test failed, however speakerphone test passed.. Is there anything I can do to get sound back ?
10-08-2013 11:17 AM
If your device didn't passed the self test which include the Handset speaker or the ear speaker then as it is a hardware issue you have to visit your Service provider who can fix this problem . So please visit your Service provider .