Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎11-22-2012
My Device: 9900 bold
My Carrier: mtn

cannot remember appworld password, no acess to email registered

Email deleted with sottware upgrade, forgot bkackberry passwordOptions I need Help I have a blackberry Bold 9900, during a software update i lost my email account of the phone. I cannot remember the password. I also forgot my app world password. I tried to reset the password because i know my security question answer, but the mail goes to my email that i cannot access because i forgot the password. I cannot add the old email because it requires your app world password. Is there a way to obtain my email password.' thanks
Hall of Famer III
Posts: 57,614
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: cannot remember appworld password, no acess to email registered

Hello,

Well, it depends...your email service provider would be the place to ask for help with your actual email password. So, if that's Gmail, you seek help there...Yahoo, you ask them. If your email is an @BB or @Carrier hosted email account, then you need to ring up your mobile service provider (MTN, according to your profile) for help as that email account is managed by them for you.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................