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08-14-2013 07:05 AM
08-14-2013 02:18 PM
Hi and Welcome to the Community!
Ummm...I kind of think that maybe perhaps I understand you, but your words as written are very challenging for me to make sense of. If I get this wrong, please accept my apology -- and then please try to post again using accurate words, phrases, punctuation, spelling, etc. Our understanding your situation is the first step to providing you with useful help.
After the WIPE, you need to be sure that you log back into, via the device, the exact same BBID that you were using before the wipe. Did you do that?
Also, after a WIPE (as well as other reasons), I recommend the following.
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you may well need to contact your mobile service provider for formal support.
08-21-2013 09:03 PM
08-27-2013 04:35 PM
Thanks for the support so far sdgardne,
But am also having similar Problem with my curve 8520, I wiped my phone and I couldn't use BBM because I upgraded to BBM 7. I can see the BBM icon but when I trying setting Up BBM it gives my a Blue Screen and "CANNOT ACCESS BBM SERVICES, CHECK YOUR DATE AND TIME DEVICES THEN TRY AGAIN" written on the screen, and when I check my date and time to be same as device time, I then Retry BUT it continues to give me the same Blue Screen, and unable to set UP BBM! Please I need help.... Thanks once more
Given that description, I recommend you perform the steps I provided in post 2 above. And, if those fail, that you proceed with what else is already provided there...contact your mobile service provider for formal support.