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New Contributor
Posts: 2
Registered: ‎02-16-2013
My Device: blackberry bold 9000
My Carrier: wind

cannot setup email addresses

hi,

i recently purchased a blackberry bold 9000.

I am paying for the blackberry no-stop service through WIND.it.

I still cannot configure email addresses.

it only gives me this option:

BlackBerry Enterprise Server email configuration.

If I cannot add other addresses (for example google) then the phone is useless.

i have checked with my internet provider, and with the store that sold it to me, but they have not helped.

PLEASE HELP ME!

josh

 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cannot setup email addresses

Hello joshwhitman

 

Welcome to BlackBerry Support Forums

 

 

In order to use Personal Email services we need Specific BlackBerry Data Plan / BIS on our account , Do you have that on your account .Call your Carrier Wind to add that plan on your account  then it will allow you to setup your Personal Email on your device .

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New Contributor
Posts: 2
Registered: ‎02-16-2013
My Device: blackberry bold 9000
My Carrier: wind

Re: cannot setup email addresses

yes, i do have a specific plan for blackberry on the phone. 

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: cannot setup email addresses

Hi joshwhitman

 

 

When we activate BIS our Carrier push does those Service books , As a result we are able to setup our personal emails and  Internet mail account options appear other then that Enterprise option. So if you already have BIS on your account then please call your carrier Wind to confirm if your account is properly configured with BIS or not.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.